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We charge a flat rate shipping charge of $9.99 when you spend less than $60. We offer free shipping on any order over $60. Shipments are expected to arrive within 3-7 business days from the shipping date. Shipments are fulfilled Monday through Friday during normal business hours (Central Standard Time) excluding major holidays. All orders received after 9am EST will be fulfilled and shipped on the following business day.
Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us!
We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products. If you would like to make a return, please email us at info@yay.health and include your name, address, order number and reason for return.
- Purchases made from entities other than our website are not eligible for a return credit or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy.
- Items purchased directly from our website are eligible for a return or refund within 30 days of receipt.
- Shipping charges are not refundable.
- Please return via USPS, UPS, or FEDEX. (Any shipping charges incurred for the return are the responsibility of the customer.) If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit. Packages must be postmarked within 30 days of receipt to be eligible for a refund or exchange.
- Our refunds may take up to 5-7 business days to process after we receive the package. Please note it may take additional time to post to your financial institution.
All returns on items purchased online will be processed in the form of electronic transaction credit to the card originally used to make the online purchase.
Sales tax will be applied per the regulation of your state at the point of online sale.
Please contact us if you have any questions about billing, sales tax, or shipping.
We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase,we offer a 30-day money-back guarantee on all our products.
Helpful information
We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products. If you would like to make a return, please email us at info@yay.health and include your name, address, order number and reason for return.
- Purchases made from entities other than our website are not eligible for a return credit or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy.
- Items purchased directly from our website are eligible for a return or refund within 30 days of receipt.
- Shipping charges are not refundable.
- Please return via USPS, UPS, or FEDEX. (Any shipping charges incurred for the return are the responsibility of the customer.) If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit. Packages must be postmarked within 30 days of receipt to be eligible for a refund or exchange.
- Our refunds may take up to 5-7 business days to process after we receive the package. Please note it may take additional time to post to your financial institution.
All returns on items purchased online will be processed in the form of electronic transaction credit to the card originally used to make the online purchase.
Sales tax will be applied per the regulation of your state at the point of online sale.
Please contact us if you have any questions about billing, sales tax, or shipping.
We charge a flat rate shipping charge of $9.99 when you spend less than $60. We offer free shipping on any order over $60. Shipments are expected to arrive within 3-7 business days from the shipping date. Shipments are fulfilled Monday through Friday during normal business hours (Central Standard Time) excluding major holidays. All orders received after 9am EST will be fulfilled and shipped on the following business day.
Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us!